Customer Commitments

In order to establish the groundwork for our mutually beneficial relationship, we present the following commitments to our customers. We also ask our customers to make a few commitments to us.

PCSI Commitments:

• Our service will always be performed by certified professional technicians.
• We will communicate with you frequently to ensure your IT requirements are fulfilled.
• We will always perform an Exit Consultation with you to ensure you completely understand the service we have provided.
• We will respond to your communications within one business day.
• We will proactively present you with IT solutions to your MIS needs by providing the tools and support you need.
• We will respect the confidentiality of our relationship and we will abide by the rules of your facility when on site.
• Our team members will be positive and cheerful when communicating with you.

• You will respond to our communications in a timely manner.
• You will pay all invoices within your credit terms and you will report any invoice inquiries to us immediately.
• You will contact us with any changes in your business that will affect our relationship.