Internet Telephony

Customer Name
Scope of Work # Sample
Please review this information and ensure its accuracy. Any discrepancies should be reported to PCSI as soon as possible.

Customer has requested Princeton Computer Support, Inc install and configure all hardware and software required for a NBX 100 Business Communication System.  PCSI will provide the basic installation required for all NBX systems and includes the installation of 20 NBX Phones. PCSI will also configure 20 soft phones as needed.

PCSI will design a pre-installation plan for customer’s Sites and configure the original dial plan.  PCSI is responsible only for the NBX Installation and any network connectivity issues are the responsibility of the customer.

PCSI will do the following work for the amount stated on the quote:

1.      Install the NBX Chassis.

2.      Install the NBX Call Processor.

3.      Install the NBX in the analog configuration.

4.      Install the NBX phones.

5.      Configure the Preliminary Dial Plan.

6.      Configure the NBX Phones.

7.      Test the Call Processor and the NBX Phones.

8.      Configure Outlook XP to receive Voicemail messages.

9.      Train the customer's Designated administrator in the basic administration of the NBX.

Customer Requirements:
All assumptions MUST be correct to validate this scope of work. If any information listed below is inaccurate, contact Princeton Computer Support immediately. Any inaccuracies will result in increased labor charges.

• The client must provide a blue print with the locations of the Jacks for each drop
• If additional materials are needed we will provide them at the prevailing market rates

Customer Instructions:

Please carefully review this document. The dispatched technician will ONLY be authorized to perform work that is specifically listed in the above scope of work. Any additional work will need to be scheduled as a future service call. The customer is responsible for having access to all software currently installed on their PC's. Failure to have CD's for Floppies can significantly increase the time spent onsite and could make completing the service call impossible. The customer should have access to all required hardware prior to the install date.

To accept this scope of work, please sign & date below where indicated. Fax the Scope of work document to (609) 520-0774. To ensure quick response time, after faxing please call (609) 520-0770x107 and speak to the PCSI dispatcher. Reference the above scope of work number and ask
to schedule a service call. At the completion of this scope of work you will be asked to sign as to its completion. No additional service call can begin until this scope of work is complete. Please keep original at your location. The onsite technician will pick it up. At the completion of the scope of work, a copy will be attached to your invoice.

By signing below you are agreeing to the terms and conditions listed in the scope of work above. No changes or additions to the scope of work will be accepted after the date that appears below. Additional work MUST be scheduled as a separate service call.

Customer Signature Section (Signing this Section Schedules the Scope of Work):



___________________________________      ___________________________
Signature of Company Representative                                            Date



___________________________________      ___________________________
Print Name                                                                                         Print Title



Completion Section:

By Signing below you are acknowledging that all work listed in the scope of work section has been completed to your satisfaction. Any additional work required will be billed as a separate scope of work at prevailing PCSI rate.


___________________________________     ____________________________
Signature of Company Representative                                              Date