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Internet Telephony
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Customer
Name |
Overview:
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Current customer requirements are: v
Installation of the
NBX phone system in the Cranbury, NJ office. v
Installation and
configuration of the Phones. v
Administration
training for the designated customer's employee. Installation of the NBX in the NY office when customer is ready |
Scope of Work Requested:
Princeton Computer Support, Inc. will be installing an 3Com NBX telephone
system.
Customer has requested Princeton Computer Support, Inc install and configure all hardware and software required for a NBX 100 Business Communication System. PCSI will provide the basic installation required for all NBX systems and includes the installation of 20 NBX Phones. PCSI will also configure 20 soft phones as needed.
PCSI will design a pre-installation plan for customer’s Sites and configure the original dial plan. PCSI is responsible only for the NBX Installation and any network connectivity issues are the responsibility of the customer.
PCSI will do the following work for the amount stated on the quote:
1. Install the NBX Chassis.
2. Install the NBX Call Processor.
3. Install the NBX in the analog configuration.
4. Install the NBX phones.
5. Configure the Preliminary Dial Plan.
6. Configure the NBX Phones.
7. Test the Call Processor and the NBX Phones.
8. Configure Outlook XP to receive Voicemail messages.
9. Train the customer's Designated administrator in the basic administration of the NBX.
Customer
Requirements:
All assumptions
MUST be correct to validate this scope of work. If any information listed
below is inaccurate, contact Princeton Computer Support immediately. Any
inaccuracies will result in increased labor charges.
- The client must provide a
blue print with the locations of the Jacks for each drop
- If additional materials are
needed we will provide them at the prevailing market rates
Customer
Instructions:
Please carefully review this document. The dispatched technician will ONLY be
authorized to perform work that is specifically listed in the above scope of
work. Any additional work will need to be scheduled as a future service call.
The customer is responsible for having access to all software currently
installed on their PC's. Failure to have CD's for Floppies can significantly
increase the time spent onsite and could make completing the service call
impossible. The customer should have access to all required hardware prior to
the install date.
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Current
PCSI Time and Material Labor Rates during business hours: |
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Onsite Network Service (Labor-Network) |
$xxx.xx/Hour
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Onsite System Repair work (Labor-Onsite)
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$xxx.xx/Hour |
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- Depot
Repair Rate (Labor-Depot) |
$xxx.xx/Hour |
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Network Phone Support (Labor-NetworkPhone) |
$xxx.xx/Hour |
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Travel is billed one way at current rate. |
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- All
work-performed onsite is taxable in the States of NJ & NY. |
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- Overtime rates apply
outside of business hours |
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Business Hours are Monday-Friday 8:00am to 6:00pm (excluding holidays). |
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To accept this scope of
work, please sign & date below where indicated. Fax the Scope of work
document to (609) 520-0774. To ensure quick response time, after faxing
please call (609) 520-0770 and speak to the PCSI dispatcher. Reference the
above scope of work number and ask
to schedule a service call. At the completion of this scope of work you will
be asked to sign as to its completion. No additional service call can begin
until this scope of work is complete. Please keep original at your location.
The onsite technician will pick it up. At the completion of the scope of
work, a copy will be attached to your invoice.
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By signing below you are agreeing to the terms and conditions listed in the scope of work above. No changes or additions to the scope of work will be accepted after the date that appears below. Additional work MUST be scheduled as a separate service call.
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Customer Signature
Section (Signing this Section Schedules the Scope of Work):
___________________________________
___________________________
Signature of
Company
Representative
Date
___________________________________ ___________________________
Print
Name
Print Title
Completion Section:
By Signing below you are
acknowledging that all work listed in the scope of work section has been
completed to your satisfaction. Any additional work required will be billed
as a separate scope of work at prevailing PCSI rate.
___________________________________
____________________________
Signature of
Company Representative
Date
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About Us | Networking | Internet Telephony | Hardware, Peripherals, & Repairs |
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Copyright © 2009
Princeton Computer Support, Inc. |
