Support Plans
Critical Care Package
Network Administration
PCSI's certified network experts will access your network once a week to
ensure it is operating at peak efficiency and secured. All critical
performance statistics and data is collected and analyzed to identify problem
areas and trends that may adversely affect your network. This weekly check-up
will ensure that your network remains "healthy". Problems are
readily identified and action taken immediately to remedy any problem areas.
The weekly remote
activities performed include: Review of console logs for network errors and
warnings, analyze processor utilization statistics, analyze server hard drive
capacity, analyze memory utilization statistics, identify and report network
problems and issues.
The monthly remote
activities performed include: Update virus signature files on the server,
purge deleted files and optimize hard drive space. In addition to the weekly
health check on your server(s), we can configure the server to notify PCSI,
via e-mail, if a backup fails, a virus is detected or if the power fails.
On-Site Service
This plan includes four (4) hours of on-site service provided by PCSI's team
of advanced network specialists. Our staff of experienced, well-trained
experts are capable of solving any network problem, and are available for
resolving a variety of desktop issues and problems related to hardware,
network connectivity and operating system errors.
Phone Support
PCSI will provide phone support for all of your network users. Should any
users encounter computer related problems, they simply contact PCSI via phone
or e-mail. Our Help Desk staff will make every effort to resolve the problem
remotely. Problems that are not resolved in this manner will have a PCSI
technician dispatched to your office for prompt resolution.
7x24 Monitoring
PCSI will remotely monitor up to three (3) network devices 24 hours a day, 7
days a week. All devices (i.e. servers, routers, switches) will be monitored
for continuous operation. Should a network device or server fail or lose
connection with our network operating center, then PCSI will be alerted
immediately. In addition, our remote access capability allows us to quickly
diagnose and correct most issues that may cause down time.
Quarterly Network
Audit
Once a quarter, a PCSI network analyst will schedule an on-site visit to
perform an audit of your network. This time will be used to evaluate the
overall environment, inspect all network equipment and perform preventative
maintenance on the server and network devices. Our preventive maintenance
tasks include cleaning the tape drive, testing the battery backup, and
performing a sample restore from tape.
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