Support Plans
Critical Care Package
Network Administration
PCSI's certified network experts will access your network once a week
to ensure it is operating at peak efficiency and secured. All critical
performance statistics and data is collected and analyzed to identify
problem areas and trends that may adversely affect your network. This
weekly check-up will ensure that your network remains "healthy".
Problems are readily identified and action taken immediately to remedy
any problem areas.
The weekly remote activities performed include: Review of console logs
for network errors and warnings, analyze processor utilization statistics,
analyze server hard drive capacity, analyze memory utilization statistics,
identify and report network problems and issues.
The monthly remote activities performed include: Update virus signature
files on the server, purge deleted files and optimize hard drive space.
In addition to the weekly health check on your server(s), we can configure
the server to notify PCSI, via e-mail, if a backup fails, a virus is detected
or if the power fails.
Weekly On-Site Service
This plan includes a regularly scheduled on-site service call once a week
to resolve any network problems, address user problems, perform individual
training, develop documentation and attend staff meetings to help plan
IT projects. In addition, this plan includes up to eight (8) hours of
Technical Support Services which can be used for a variety of additional
services.
Free Phone Support
PCSI will provide phone support for all of your network users. Should
any users encounter computer related problems, they simply contact PCSI
via phone or e-mail. Our Help Desk staff will make every effort to resolve
the problem remotely. Problems that are not resolved in this manner will
have a PCSI technician dispatched to your office for prompt resolution.
7x24 Monitoring
PCSI will remotely monitor your network 24 hours a day, 7 days a week.
All devices (i.e. servers, routers, switches) will be monitored for continuous
operation. Should a network device or server fail or lose connection with
our network operating center, then PCSI will be alerted immediately. In
addition, our remote access capability allows us to quickly diagnose and
correct most issues that may cause down time.
Quarterly Network Audit
Once a quarter, a PCSI network analyst will schedule an on-site visit
to perform an audit of your network. This time will be used to evaluate
the overall environment, inspect all network equipment and perform preventative
maintenance on the server and network devices. Our preventive maintenance
tasks include cleaning the tape drive, testing the battery backup, and
performing a sample restore from tape.
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